Frequently Asked Questions

1. How many square feet will the humidifiers cover?
   The smaller IP-2524 is designed to cover 270 sq ft or a 15 ft x 18 ft room. The larger IP-4030 is designed to cover 325 sq ft or 18 ft x 18 ft room.
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2. How long is your warranty?
   We offer a 1 year warranty from the date of purchase. Please refer to the manual for terms and conditions.
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3. Do you have a copy of the manual for my model?
   Please visit the product page for your product and click on the "Manual" tab to view the manual. If you have an older model we no longer carry, please contact us.
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Latest Questions

1. Do you have a printed catalog?
   We do not offer a print catalog but all items we carry are listed on our website and updated daily
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2. Do you ship internationally?
   We currently only ship to the US and Canada.
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3. Do you ship to APO/FPO addresses?
   We currently do not ship to APO or FPO addresses.
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4. Do you accept checks or money orders?
   We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.
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5. What is your return or exchange policy?
   Please refer to the Shipping and Returns page for our return/exchange policy.
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6. When will my order arrive?

   For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.

   For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.

   For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.

   

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7. When will my order to ship?

   Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.

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8. Are all products in stock?

   Yes, all of the products on the website are in stock and ready to ship from our warehouse in Southern California. Sold out items are marked and cannot be ordered.

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